Setting Up Your Shared Mailboxes

You may have noticed that we’re aligning our email structure with best-practice business standards by separating operational communications from financial correspondence. This approach improves security, visibility, and the efficiency of financial processing.

All financial documents are now delivered to your store’s shared accounts mailbox:
accounts.[storename]@muzzbuzz.com.au

All operational communications such as order and delivery confirmation, customer feedback are sent to:

[storename]@muzzbuzz.com.au 

Please take a moment to confirm that you can access your designated shared mailbox and that invoices and other financial information are arriving there as expected. 

There are a few ways how you can access and manage this new infrastructure created for your convenience and efficiency:

• Web browser (Outlook on the Web)
• Outlook app on Windows (Outlook New or Outlook Classic)
• Outlook app on iPhone/iPad (iOS)
• Outlook app on Android devices

If anything doesn’t look right (or a mailbox doesn’t appear), please let me know — it usually just means permissions need to be updated, and I can fix that quickly.
 
1) Access Shared Mailboxes in a Web Browser (Outlook on the Web)
This is the most reliable method and works from any device.
Steps:
 

• Open your preferred browser and go to: https://outlook.office.com
• Sign in with your @muzzbuzz.com.au email and password.
• Once Outlook on the Web opens, you can access a Shared Mailbox in either of these ways:
  • Option A: Open another mailbox
  • Click on your profile icon (top-right).
  • Select Open another mailbox
  • Type the shared mailbox email address (example: [e-mail] or [e-mail])
  • Select the mailbox and click Open
  • Option B: Add Shared Mailbox as an additional account folder
  • Click on three dots next to your mail mailbox.
  • Select Add shared folder or mailbox
  • Type the shared mailbox email address (example: [e-mail] or [e-mail])
  • Click “Continue” and then “Close’, and the shared mailbox will appear under your main mailbox

 


 
2) Access Shared Mailboxes in Outlook on Windows (Desktop App)
Steps:
 

• Open Outlook on your Windows computer.
• On the left sidebar (folder pane), look for the Shared Mailbox — they appear automatically.

 
If it’s not visible, manually add it:
 

• Click File
• Click Account Settings → Account Settings
• Select your account → click Change
• Click More Settings
• Open the Advanced tab
• Under Open these additional mailboxes, click Add
• Enter the shared mailbox email address (example: [e-mail] or [e-mail])
• Click OK, then Apply / Next, then restart Outlook

 
After Outlook restarts, the shared mailbox should appear in the folder list.
 
3) Access Shared Mailboxes in Outlook on iPhone/iPad (iOS Outlook App)
Steps:
 

• Open the Outlook app on your iPhone/iPad
• Tap your profile icon (top-left)
• Tap the Settings / gear icon
• Under your mailbox account, tap Add Shared Mailbox
• Type the shared mailbox email address (example: [e-mail] or [e-mail])
• Tap Add

Once added, you can easily switch between mailboxes by tapping your profile icon and selecting the mailbox.
 
4) Access Shared Mailboxes in Outlook on Android
The process on Android is very similar to iOS.
Steps:
 

• Open the Outlook app on your Android phone/tablet
• Tap your profile icon (top-left)
• Tap the Settings / gear icon
• Select your mailbox account (if required)
• Tap Add Shared Mailbox
• Enter the shared mailbox email address (example: [e-mail] or [e-mail])
• Tap Add

Once added, you can easily switch between mailboxes via the profile icon menu.
 
If you have any trouble with any of the steps above, please feel free to reach out to us at [e-mail]!